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Thank you for supporting Jonnie Rice Illustrations. This policy explains how we process, pack and ship orders placed through www.jriceillustrations.co.uk (“the Website”).

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If you have any questions about shipping or delivery, please contact us:

• Email: jonnie.rice@hotmail.co.uk 

We are based in Northern Ireland and most orders are dispatched from there.

 

1. Where we ship

1.1 United Kingdom

We currently ship to:

• Northern Ireland

• Great Britain (England, Scotland and Wales)

Orders are sent via Royal Mail or another reputable courier.

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1.2 International shipping

We may be able to ship to other countries on a case-by-case basis. If international shipping is not offered at checkout for your location but you are interested in purchasing, please email us and we will let you know if it’s possible and provide an estimate of costs.

Customs & import taxes (for non-UK orders):

• You are responsible for any customs duties, import taxes, or handling fees charged by your country’s postal service or customs.

• We cannot predict these costs and they are not included in our product prices or shipping fees.

 

2. Processing times

Because many items are created, finished or packed by hand, please allow a little time for your order to be prepared.

• Processing time: Typically 3–5 working days from the date your order is confirmed and paid.

• During busy periods (e.g. Christmas, event seasons or new product launches), processing times may be slightly longer.

Processing times are separate from the delivery time estimates shown below. If you require something by a specific date (for example, a birthday or event), please contact us before placing your order and we will do our best to advise whether this is realistic.

 

3. Shipping costs

Shipping costs are calculated at checkout based on:

• Destination (UK / international)

• Order size and weight

• Selected shipping method (where options are available)

From time to time we may offer free or reduced-rate shipping promotions. Any such offers will be clearly marked on the Website or in our communications and will usually be subject to a minimum spend and/or limited time period.

 

4. Estimated delivery times

Once your order has been dispatched, typical delivery timeframes are:

• UK (Royal Mail / courier)

  • Standard services: approximately 2–5 working days

  • Tracked/expedited options, where available, may be quicker

• Europe & Rest of World (if available)

  • Approximately 5–20 working days, depending on destination and local postal services

Please note:

• These are estimates only and not guaranteed delivery dates.

• Delays can occur due to postal backlogs, customs inspections, weather, strikes, or other issues outside our control.

 

5. Packaging

We take care to package your prints, artwork and cards so that they reach you in good condition.

• Prints and original artwork are typically shipped flat with protective backing or in tubes (depending on size and suitability).

• Cards are usually supplied with envelopes and protective packaging.

Where possible, we aim to use recyclable or reusable packaging materials.

 

6. Order confirmation & tracking

After you place an order, you should receive:

1. Order acknowledgement – confirming that we have received your order.

2. Dispatch notification – when your order has been shipped. This may include tracking details if a tracked service has been used.

If you do not receive these emails, please check your spam/junk folders and then contact us if necessary.

 

7. Address accuracy

Please ensure that your delivery address and contact details are correct at the time of ordering.

• We cannot be held responsible for items that are lost, delayed or returned due to an incorrect or incomplete address supplied by the customer.

• If you realise you have made a mistake, please contact us as soon as possible. If the order has not yet been dispatched, we will do our best to update the details; however, this cannot be guaranteed.

 

8. Missed deliveries & uncollected parcels

If a delivery attempt is made and:

• No one is available to receive the parcel, or

• The parcel is held at a local depot or post office and is not collected within the carrier’s holding period,

the parcel may be returned to us.

• Where a parcel is returned due to non-collection or an incorrect address, we can resend it once it has been safely received back, but additional shipping fees may apply.

• Alternatively, we may offer a refund for the order total minus the original shipping costs and any return charges incurred, provided the items arrive back in saleable condition.

 

9. Delays outside our control

Occasionally, events beyond our reasonable control may affect delivery times, such as:

• Postal or courier strikes

• Severe weather conditions

• Public health emergencies or restrictions

• Customs delays

• Significant transport disruption

In such cases:

• We will take reasonable steps to stay informed and to keep you updated where possible.

• We are not liable for delays caused by such events, but we will work with you and the carrier to resolve issues where we reasonably can.

 

10. Lost or missing parcels

If your order has not arrived within a reasonable time after dispatch:

1. Please check the tracking information (if provided) and any delivery cards or neighbour addresses.

2. Contact your local delivery office or postal service, as parcels are sometimes held there.

3. If you still cannot locate the parcel, contact us with your order number and details.

We will:

• Investigate with the carrier, which may take some time depending on their procedures.

• If the parcel is confirmed lost by the carrier, we will normally offer a replacement (if stock allows) or a refund.

Please notify us of a missing parcel within 30 days of the expected delivery date wherever possible, so that we can raise the issue with the carrier in time.

 

11. Damaged items

We take care to package our products securely, but occasionally items may be damaged in transit.

If your order arrives damaged:

1. Please contact us as soon as you can (ideally within 7 days of delivery).

2. Provide your order number and photographs of:

   • The damaged item

   • The packaging (including any visible damage to the exterior)

Once we have assessed the issue, we will:

• Offer a replacement (if available), repair, or refund, depending on the circumstances and your preference, in line with your legal rights.

 

12. Pre-orders, commissions & made-to-order items

From time to time, we may offer:

• Pre-order items (products released at a future date)

• Commissioned artwork or made-to-order pieces

For these:

• Estimated dispatch dates will be stated in the product description or agreed by email.

• Your order may be dispatched later than standard items, especially where production depends on your approval of sketches or proofs.

• If your order contains both in-stock and pre-order items, we may hold the entire order until all items are ready, or we may ship items separately at our discretion. If you would like them sent separately, additional shipping charges may apply.

 

13. Returns & refunds

This Shipping & Delivery Policy should be read together with our Returns & Refunds (or Terms & Conditions) information.

• Your statutory rights as a consumer are not affected.

• For details on how to return an item or request a refund, please refer to our separate Returns / Refunds or Terms and Conditions page on the Website.

 

14. Changes to this policy

We may update this Shipping & Delivery Policy from time to time, for example to reflect changes in postal services, pricing or legal requirements.

• Any changes will be posted on this page with an updated “Last updated” date.

• Your continued use of the Website and placing of orders after changes are posted will be taken as acceptance of the updated policy.

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Last updated: 29/11/2025