This Privacy Policy explains how Jonnie Rice Illustrations (“we”, “us”, “our”) collects, uses and protects your personal data when you visit www.jriceillustrations.co.uk or purchase products from us.

We are committed to respecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy, you can contact us at:

• Email: jonnie.rice@hotmail.co.uk  

• Postal address: Available on request (please email us).

 

1. Who we are

Jonnie Rice Illustrations is a small illustration business based in Northern Ireland, creating and selling original artwork, prints and greeting cards.

For the purposes of data protection law, we are the “data controller” in respect of the personal data we collect about you.

 

2. What personal data we collect

We may collect and process the following types of personal data:

 

2.1 Information you provide directly

• Contact details

  • Name

  • Email address

  • Postal address

  • Phone number (if you choose to provide it)

• Order and delivery details

  • Products you purchase

  • Billing address

  • Delivery address

  • Order notes (e.g. gift messages, any specific delivery instructions)

• Payment details

  • We use third-party payment providers (e.g. card payment processors) to process payments securely.

  • We do not store or have access to your full card details. These are handled by the relevant payment processor in accordance with their own privacy policies.

• Communication and enquiry data

  • Information you provide when you contact us by email or through any contact form

  • Any feedback or comments you send us

• Marketing preferences

  • Your preferences in receiving marketing from us (e.g. newsletter sign-up, if enabled in future)

 

2.2 Information collected automatically

When you use our website, we may automatically collect:

• Technical data

  • IP address

  • Browser type and version

  • Time zone setting and approximate location

  • Operating system and platform

  • Device type

• Usage data

  • Pages you visit

  • How you reached our site (e.g. via search or social media)

  • Time spent on pages and links you click

This information may be collected via cookies and similar technologies (see section 9 below).

 

2.3 Data from third parties

We may receive information about you from:

• Payment providers – confirmation that payment was successful or failed

• Delivery and postal services – delivery status and tracking information

• Social media platforms – if you interact with us via platforms such as Facebook or Instagram, we may see your public profile name and any content you choose to share with us there.

 

3. Why we use your personal data and legal bases

We use your personal data for the purposes and on the legal bases set out below:

1. To process and fulfil your orders

   • To take payment, provide invoices and receipts

   • To arrange delivery and handle returns or refunds

   • Legal basis: Performance of a contract with you.

2. To respond to enquiries and provide customer support

   • Answer questions about products, orders, events or commissions

   • Legal basis: Performance of a contract or taking steps at your request before entering into a contract; and our legitimate interests in providing good customer service.

3. To manage our relationship with you

   • Notifying you of important changes to our terms or policies

   • Asking you for feedback or reviews (on a limited, reasonable basis)

   • Legal basis: Performance of a contract; legal obligations; legitimate interests.

4. To operate and improve our website

   • Monitoring site performance and preventing misuse

   • Improving layout, content and navigation

   • Legal basis: Our legitimate interests in running and improving our business and website.

5. To send marketing communications (if you opt in)

   • Email newsletters or updates about new products, events or offers

   • Legal basis: Your consent. You can withdraw your consent at any time (see section 7).

6. To comply with legal and regulatory obligations

   • Keeping records for tax and accounting purposes

   • Responding to lawful requests from authorities

   • Legal basis: Compliance with a legal obligation.

 

4. Who we share your personal data with

We only share your data where necessary and appropriate:

• Payment service providers – to process your payment securely.

• Delivery and postal/courier companies – to deliver your orders.

• Website hosting and IT service providers – to host and maintain our website and related systems.

• Professional advisers – such as accountants or legal advisers, where necessary.

• Authorities and regulators – if we are legally required to do so.

We do not sell or rent your personal data to any third parties.

 

5. International transfers

Some of our service providers (for example, website hosting or payment providers) may store or process your data outside the UK.

Where this happens, we will take appropriate steps to ensure that your data is given an equivalent level of protection, such as:

• Using service providers in countries the UK has recognised as providing an adequate level of protection; or

• Putting in place standard contractual clauses or other approved safeguards.

 

6. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this policy, including to:

• Fulfil your orders and provide any after-sales service

• Comply with legal, accounting and tax requirements

• Resolve disputes and enforce our agreements

Typical retention periods might include:

• Order records: up to 6 years after the end of the tax year in which the transaction took place

• General enquiries: for up to 2 years after we last hear from you, unless they need to be kept longer for legal reasons

• Marketing data: until you withdraw your consent or unsubscribe.

 

7. Your data protection rights

Under the UK GDPR, you have the following rights (subject to certain conditions):

1. Right of access – to obtain a copy of the personal data we hold about you.

2. Right to rectification – to have inaccurate or incomplete data corrected.

3. Right to erasure – to request deletion of your data in certain circumstances.

4. Right to restrict processing – to request that we limit the use of your data in certain situations.

5. Right to data portability – to receive your data in a structured, commonly used, machine-readable format and have it transferred to another controller where technically feasible.

6. Right to object – to object to processing based on our legitimate interests or for direct marketing.

7. Right to withdraw consent – where we rely on consent (for example, for marketing), you can withdraw it at any time.

To exercise any of these rights, please email: jonnie.rice@hotmail.co.uk

You also have the right to make a complaint to the UK supervisory authority:

• Information Commissioner’s Office (ICO) – see the ICO website for contact details.

 

8. Security

We take reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

 

9. Cookies and similar technologies

Our website may use cookies and similar technologies to:

• Make the site function properly (e.g. shopping cart and checkout)

• Remember your preferences

• Understand how visitors use the site (analytics)

You can control or delete cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the website, including the ability to place orders.

If we introduce more detailed analytics or marketing cookies in the future, we will update this section and (where required) seek your consent.

 

10. Third-party websites

Our site may contain links to third-party websites, such as social media platforms or event pages. If you follow these links, please note that these websites have their own privacy policies and we do not accept responsibility or liability for them.

 

11. Children

Our website and products are not directed at children under 16, and we do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can delete it where appropriate.

 

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

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Last Updated 29/11/2025